The equipment maintenance service of Hunan Qinyue Machinery Equipment Co., Ltd. has established a good reputation in the industry with its professional technical team and perfect service system. The company's maintenance team is led by Mr. Zhang. All members have worked in the extruder industry for more than 10 years on average. They are proficient in the maintenance technology of various mechanical equipment such as mixers, mills, crushers, granulators, and shredders. Team members regularly participate in professional and technical training at home and abroad, keep abreast of cutting-edge maintenance technologies and processes in the industry, and ensure that they provide customers with efficient and accurate maintenance solutions.
The company has set up a 24-hour after-sales service hotline. No matter where the customer is, as long as the equipment fails, the maintenance team can respond within 1 hour after receiving the repair call, and formulate a maintenance plan according to the fault situation. For routine failures, the company promises to complete the repair within 24 hours; For complex and difficult problems, the maintenance team will form a special team with technical experts from equipment manufacturers to conduct in-depth analysis of the causes of failures and ensure that the normal operation of equipment is restored in the shortest possible time.
During the maintenance process, the company insists on using original genuine accessories and high-quality consumables to prevent secondary failures caused by quality problems of accessories from the source. At the same time, establish detailed maintenance files to record the maintenance history and information of replacement parts of each equipment, so as to provide customers with maintenance guarantee for the whole life cycle of the equipment. In addition, the company also launches regular equipment inspection services, arranging professional and technical personnel to visit the equipment every quarter to conduct comprehensive inspections and maintenance, identifying potential problems in advance and dealing with them in a timely manner, effectively reducing equipment failure rates and extending the service life of equipment. Through professional, efficient and considerate maintenance services, Qinyue Machinery effectively solves customers' worries about equipment operation and helps enterprises produce efficiently and stably.
